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Boy-oh-Boy, do I have a story to tell you fellas. On October 20, 2007, my Halo 3 Game Disc was terribly damage by my Xbox 360 Console! The damage was so severe, that I called up Microsoft Customer Support regarding this issue in which not only my Halo 3 disc damage, but my Xbox 360 console was malfunctioning as well. After 30 minutes on the phone, I received my reference #'s for my 360, & my Halo 3 game. However, there was a little problem. The 360 system was all expanse paid by Xbox Customer Support in which they'll provide me with all the materials needed & free UPS S&H coming & going. The Halo 3 game (on the other hand) was not! I had to ship the game with all included with the game (as instructed by Microsoft) and I had to pay for USPS First-Class Mail, DC, & Insurance. Anyway, fast-forward to Oct 31, I had my Xbox 360 Console shipped by UPS, & my Halo 3 disc shipped USPS the same day. All is well (although it seemed!!)
2 weeks later, my Xbox 360 console came back. It was a refurbished model, but that's fine with me & its working fine since. However, I said to myself "Where in Sam's Hill is my Halo 3 Game?" I called Microsoft regarding this issue & gave them my reference #. However, they wanted to check out the Delivery Confirmation # to see if it was successfully delivered to the Microsoft Repair Center. With all the dumb luck, I accentually misplaced my tracking number! Because of that, Microsoft couldn't help me with my issue! Bullshit!!!
Okay, while this was going on I found out (the hard way) that my Removable Hard Drive was malfunctioning now! I called up Microsoft about my HD, & were able to provide me with another reference # & where to ship it. It was like the Halo 3 all over again in which I had to pay for everything from my on wallet once more. Anyway, 2 1/2 weeks later, my Hard Drive was replaced & working fine since.
But what about my Halo 3 game?
Okay, now fast forward to December 30, 2007. After 1 1/2 months, I successfully found my Delivery Confirmation Tracking #, & contacted Microsoft Pronto!! They were able to checkout the status & found out it was Delivered to the address I was given to them on November 5, 2007. I was discussing with a superviser about the issue & the next step was to fax the needed information to Microsoft. 1. Was the DC Tracking #, 2. The Insurance Receipt, 3. Proof of delivery from USPS.com, in which I did fax to them!! (8-9 times).
Okay, I was able to give them everything they needed, so finally I was going to be compensated for my game. Please allow Now get a load of this!!!......... On January 05, 2008, I got a box from Microsoft Repair Center. I said "Oh Wow!, my Halo 3 game arrived at last". Nope...... It was a Original Xbox controller that bared the same reference # for my Halo 3 game. "WHAT KIND OF A PRACTICAL JOKE IS THIS!!" I said, & the next thing I thing was called Microsoft again, & I was yelling & screaming at them.
Now its January 8, 2008 & I still have nothing!! Microsoft keeps saying that " Were looking into it" but that's not good enough!! The weeks that went by & time was wasted was Astonishing!!
Once I purchased a Xbox 360, I went through 4 Xbox 360, 2 Removeable HD, Countless errors on Microsoft, & to much energy wasted.
I'M SOOOOOO OUTRAGED BECAUSE OF THIS & MICROSOFT'S SERVICE WAS TOTALLY RIDICULOUS & UNJUST!! I WANT MY HALO 3 GAME BACK DAMMIT!!
Anthony....
Edited by fdurso224, Tue Jan 8, 2008 7:52 PM.
Hard to believe their competitor (MS) is headquartered directly acrosss the road and offers nothing of the sort. The industry could learn alot form the Nintendo model. In fact, other industries could take lessons from Nintendo. IMHO they really know and understand AND cater to their customer base. 
