Posted Thu May 3, 2012 6:08 PM
Here's a HUGE thank you to the entire team responsible for the AWESOMENESS that is the Harmony cart. I had some issues with my first cart (it wouldn't fit without a lot of help), but I've got an older six switch and this can happen. The team sent me a super quick replacement (didn't even require me to mail this one back; at one point, I had TWO in my possession...that's something VERY rare to see, and I sure know I wouldn't do the same, given the amount of flakes out there), and this one worked quite a bit better but I wasn't satisfied with the cosmetics of the case. So, one last replacement (again, superquick and this time I sent back the first two) and it arrived today and is EVERYTHING it should be.
What a truly amazing piece of gear, and a great group of developers. Special thanks to Batari for taking the time to deal with my concerns personally, I really appreciate it.
I can't recommend it enough, even though getting it to fit in my machine was tricky. It's definitely worth it, considering the fact they have like four different types of Atari to get it to work with. And with customer service like this, even if you do have an issue, the team will make things right.
KUDOS to you all!