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We take pride in carefully packaging the products we sell, as nobody likes to receive items in damaged condition due to poor packaging. We use new boxes and packing material and take care to make sure items are firmly packed to make sure they don't move around during shipping. Loose games are individually wrapped in protective plastic bags, and game manuals are protected in the same type of plastic bag with a firm cardboard backing. We print our shipping labels to avoid any confusion over sloppy handwriting, and include a packing list in each package.
For orders placed in the United States, we generally ship via US Priority Mail or First Class Mail. Packages shipped via Priority Mail typically arrive in 2-3 days after shipment. International orders can be shipped via First Class International Mail or Priority Mail International. If you have special shipping requirements please contact us before placing your order and we will try to accommodate you.
Orders placed with AtariAge are generally shipped within one week of receipt of payment. If you need an item from the AtariAge Store more quickly, please let us know and we'll try to accomodate you.
We will exchange any defective merchandise with the same item within 30 days of purchase, as long as said item is returned to us in similar condition as it was sent out. We will gladly exchange any defective homebrew cartridge that you purchased from us for as long as you own the cartridge (as long as it doesn't look like it was abused!) If you need to exchange an item, please contact us.